Shipping and returns
Frozen beef is heavier and more fragile than most things people post. Here is how we handle it and what we will do if something goes wrong.
Pickup
Pickup at the ranch outside Heber Springs is free and it is how most people take delivery, particularly on half and quarter shares. We arrange a time with you once the animal is back from the processor.
Delivery range
We deliver within roughly 300 miles of the ranch. Outside that we are not set up to ship, because frozen beef has to travel fast and cold and we would rather say no than send you a box of thawed beef.
If you are near the edge of that range, call the ranch and ask.
If something is not right
Tell us. Call or email within 48 hours of receiving your order, with a photograph if there is something to see. If beef arrives thawed, damaged or short, we will replace it or refund it.
What we cannot take back
For food safety reasons we cannot accept a return of beef that has left our hands and been stored elsewhere. That is not a policy we invented, and it is why we would rather sort a problem out with a replacement or a refund than a return.
Shares and deposits
A share is a reservation on a specific animal. We will tell you the take home weight and the total cost before you commit. If plans change before the animal goes to the processor, talk to us and we will work it out.